REGISTRATION (top)

You can register in our website if you want to. This can be done through the button “LOGIN” located in the upper panel of the site. You can also register when finalizing an order - a window offering registration will open.

Registering brings the following benefits:

- it will save you the time needed for filling your address data when making new orders;

- you will be able to see the whole history of your orders;

- you can save carts without finalizing the order;

- you can contact us directly via your profile.

SHOPPING (top)

PAYMENT (top)

You can choose between several payment methods:

You can use your PayPal account if you have one. In some countries it is also possible to pay directly with a bank card through PayPal.

You can pay by a direct bank wire transfer to the account of the firm.

If you don’t have other options you can use the popular payment system Moneygram.

The payment is done when the order is received - to the courier or in the post office. This payment method is only available in Bulgaria.

DELIVERY (top)

We deliver our products to more than 150 countries by a courier firm or by ordinary international parcel on our accountability. We execute the orders in 1-3 work days from our storehouse in Ruse, Bulgaria.

The parcel delivery cost is automatically calculated depending on the delivery company, the weight of the parcel and the packing expenses.

- The delivery time with a courier firm (EMS) is 4 to 8 days.

- The delivery time with ordinary international parcel for countries in the European Union is about 10 to 20 days.

- The delivery time with ordinary international parcel for countries outside the European Union is 15 to 35 days.

These are approximate timelines and are not binding. Mediks LTD can not guarantee that the arrival of your order will be within those timelines. This depends on the firms supplying courier and postal services.

Sometimes our deliveries abroad (outside the EU) are delayed for a few weeks. We believe that the parcels are delayed in the customs offices of the recipient country. Unfortunately we can’t affect this and are unable to guarantee you timely delivery. Please, place orders only if you can accept an eventual delay.

We consider the parcel lost if it is not delivered for more than 45 days (if it is not the recipients fault). In this case we take full accountability. We will take action to track the lost package and we will immediately execute the order for a second time. Or if the client wishes we will reimburse him for the sum paid.

VAT (top)

All the products we sell are with VAT included.

- VAT is not charged on sales within the European Union to registered firms and individuals with a valid VAT number (intra-community transactions).

- VAT is not charged on sales outside the European Union.

DUTY AND TAXES (top)

If you are from a country outside the European Union it is possible when receiving the parcel customs duty and taxes, which vary in different countries, to be required from you.

CURRENCY (top)

All prices are given in Euro. Prices in other currencies are calculated according to the current rate of the currency against the Euro.

INVOICES (top)

Our parcels include an invoice for the firms who have given us a valid VAT or TAX number and a stock receipt for retail sales.

WARRANTY AND RETURN POLICY (top)

Our firm implements all requirements of the European Legislation on customer protection. The European law is in force, excluding the UN International Convention on Contracts for the International Sale of Goods.

Online dispute resolution of the European Commission: http://ec.europa.eu/consumers/odr

 

You can return the products you purchased within fourteen days of receiving them. The amount you paid will be refunded to you under the following conditions:

- The products must be in their original state, packaging and quality.
- The cost of the products' return will be at your expense.

The amount you paid will be refunded in the same way it was received immediately after we have verified the entirety of the products.

If the items' state does not meet these conditions Mediks Ltd reserves its right to return them to you as the sum you purchased them with will become non-refundable.

If you decide to return a particular product, please first let us know by sending a message, containing the number of your order and the reason for returning it, to: sales@mediks-bg.com

Your personal data is treated confidentially in full compliance with the European law. Other than us, our partners in the provision of services need to be provided with the data needed for the execution of the order (for example the courier firm and the Customs offices).

 

You can learn more about the European Union's policy regarding the Protection of personal data (which we strictly follow) here:

You can contact us on 359 82 844 632, 359 0898 954 318, through e-mail or through the contact form on our website.